Customer care
Warranty & return policy
We want you to be completely happy with your purchase. Every product we sell comes with warranty, and if a product under warranty develops a fault because of a manufacturing problem, we will repair or replace it. Here is how it works.
Warranty on every product
The warranty period is shown on each product page and on your invoice.
7-day replacement
Faulty on arrival or within 7 days of delivery? We replace it with a new unit after inspection.
Repair or replacement
After 7 days and within warranty, faulty products are repaired or replaced.
How to make a warranty claim
- 1
Contact us
Call, WhatsApp or email us with your order number, the product name and a short description of the problem. Photos or a video help us a lot.
- 2
We check the issue
Our team will try to solve it with you remotely first. If that doesn't work, we'll ask you to bring or send the product to us.
- 3
Inspection
We test the product to confirm the fault. For some brands, the product is inspected by the official service centre.
- 4
Repair or replace
If the fault is covered by warranty, we repair the product or replace it with the same model, or an equal or better one if it's no longer available.
What’s covered
- Manufacturing defects and hardware faults during the warranty period
- Products that are dead on arrival (DOA) or don't work out of the box
- Wrong item delivered, or an item different from the order
- Products damaged during delivery (please report within 48 hours)
What’s not covered
- Physical damage, drops, cracks, liquid or burn damage
- Damage from power surges, wrong installation or use with incompatible equipment
- Products opened, repaired or modified by anyone other than us or an authorised service centre
- Missing, removed or damaged serial number or warranty sticker
- Normal wear and tear, consumables (ink, toner, batteries) and cosmetic marks
- Software problems, viruses, lost data or forgotten passwords
What you need for a claim
- Your invoice or order number
- The product with its original box, accessories, cables and manuals where possible
- The serial number and warranty sticker in place
- Back up your data first: storage and laptops may be reset or replaced during service
Returns of non-faulty items
If you change your mind, unopened products in their original sealed packaging can be returned within 7 days of delivery for an exchange or store credit. Delivery charges are not refundable.
Opened software, licences, consumables and products made or configured to order can’t be returned unless they are faulty.
Repair and replacement times
Replacements for items faulty on arrival are usually arranged within 1–3 business days once the fault is confirmed. Repairs through a brand’s service centre normally take 7–14 business days, depending on the brand and parts availability. We’ll keep you updated throughout.
If a product can’t be repaired and the same model is no longer available, we’ll offer an equal or better alternative, or store credit for its value.
Need help with a product?
Our team is here to help. Contact us with your order number and we’ll guide you through the next steps.
This policy doesn’t affect your rights under UAE consumer protection law. Manufacturer warranty terms may also apply to some products.